If you are using an iPhone/iPod/iPad/iPad Mini or any other iOS device and encounter the error:
[box type=”warning”] Cannot Send Mail A copy has been placed in your Outbox. The recipient “mail@example.com” was rejected by the server
Then you most probably did not set SMTP authentication when the email account was configured on that specific device. This is not only the user’s fault, Apple states in the configuration steps that these credentials are optional, well, they are not really optional, unless the SMTP server you are using is Open Relay. However, the fix for this issue would be:
Access your Settings icon > Mail, Contacts, Calendars > Email account > Account > “Outgoing Mail Server” | SMTP > Primary Server
Here you will have to complete the following fields:
User Name: john@example.com (in most cases the email address is also the SMTP User Name)
Password: ***** (your email password will go here)
Authentication [usually here you select Password]
Next, in order to save these settings, tap on “Done” in the upper-right corner. Now you should be set up and ready to send some emails.
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Any tips for if you have done this and it only rejects hotmail emails.
Hi Joanne. Following these steps should fix this error. Could you please be more specific about the rejection? what would be the exact error message returned with the rejection.
Thanks..this worked for me!
🙂 Glad it worked out for you!
hmmm, I have same problem, but when I get to Outgoing Mail Server in Settings, it’s all greyed out and won’t accept changes.
I think that might be because you do not have a smtp server added. Configure your outgoing server and try again afterwards.
Worked for me. I was only having trouble sending to yahoo addresses.
Thanks that did it. It was really strange though that yesterday everything worked find but today it stopped working until I made this fix. Can’t figure out why.
This is endlessly frustrating. This info is in and correct, but getting the same nonsense. Deleted and added several times. I can receive but not send
If you are sure that authentication is enabled, and the error persists, I would advise you to contact your email service provider for further investigation, there is a slight possibility that a server – side restriction might be applied.
Worked perfectly on the first try. Thank you so much for the concise directions.
Worked for me also after months of not being able to send emails on my ipad.
Thank you so much.
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